South Africa Sex Shop, The Ultimate sex shop experience
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FREQUENTLY ASKED QUESTIONS

 

Why Shop With Us?
How to order online from www.SOUTHAFRICAsexshop.com ?
Will my order be in a plain discreet packaging?
What payment methods do you accept?
Do you accept paypal?
What Currency Do you accept?
Can I pay by any other payment methods?
Is it safe to submit my credit card information on SOUTHAFRICAsexshop?
What it will show on my credit card statement? Is the Billing discreet?
Do you ship All Over South Africa?
Do you ship all over Europe? What are the exact locations you can deliver?
What are the shipping costs and how long does it take my shipment to arrive?
What if I need my order urgently?
What if the product I order is out of stock?
What if I am not going to be in during the day or miss a shipping?
What do I do if I receive the wrong products?
Can I track my order online?
What are the clothing sizes you provide? Is there any table to see all clothing sizes?
Are Batteries provided free of charge with the toys I buy?
How to cancel an order?
What is your return & refund policy?
Are children safe at SOUTHAFRICAsexshop.com?
Do you have an Affiliate Program?
Do you have any physical Shop in South Africa where I can come and buy adult products in person?
What can I do if I have more questions that I need answering and can't find here?

 

FREQUENTLY ASKED QUESTIONS

 

 

1. Why Shop With Us?

 

Why Shop With Us?
1. SOUTHAFRICAsexshop.com has been trading successfully since 1998. We operate out of a  new warehouse.

2. Our buyers source the best quality adult products from around the globe and bring them directly to your home via our websites.  This is more private and saves the embarrassment of buying from a high street shop, and with our Price Promise Guarantee, you cannot go wrong!

3. Our stock is continually replenished, and we keep a massive stock of all sex toys and products in our warehouse, for immediate dispatch the very same day.

4. All of our orders are sent by Recorded shipping to South Africa and all over the world, and have to be signed for when received. You will be given a tracking number in your dispatch email.

5. In your card statement will show the method you used to check out. For example if you checkout with Hipay it will appear this “Hipay.com” and not SOUTHAFRICAsexshop.com, so even your bank manager will not know where you have been buying.

6. All of our orders are sent in plain discreet, strong packaging that gives no indication to the contents inside and do not have our name endorsed on the outside.

7. Our dedicated and discreet staff can be contacted during office hours between 8-30 am and 4.30 pm South Africa time at +41 435080155 to take your order or answer any queries you may have. Out of hours you may email us at customerservice@sexshopgravity.com

8. SOUTHAFRICAsexshop.com adheres to the distance selling regulations 2000, this means you may return the goods for whatever reason within 14 days after receiving them. This is subject to our terms and conditions.

9. When you place your order online, your details are sent straight to  our secure server  for processing, we don't even see your card details as these are protected .

10. We never ever pass on your details to any third party or rent or sell your email address, this is kept secure by us at all times.

11. We Listen to You
We will read every customer email and use this information to improve your shopping experience. Our success is completely dependent on your satisfaction, so we'll do our best to make you happy.

Guaranteed Quality
As an authorised dealer for big name manufacturers such as Renate Buccone, Delta & Doc Johnson, Sharon Slone sexy clothing and Hustler sex products, we provide some of the best brands in the industry, with hassle-free replacement for any defective item.

SOUTHAFRICAsexshop.com
is registered under the Data Protection Act 1998

 

2. How to order online from www.SOUTHAFRICAsexshop.com ?

 

Ordering is so easy! Simply make your selection from our range of over 10,000 Adult Products by using our Easy navigation menu on the left hand side of each page. When you have found the perfect items, click on the "more info" link. This will tell you more about the item and give you the option to click on the "add to cart" button.

When you decide to order, you will be taken to our Secure Credit Card server where you can specify any preferences that you might have and provide us with shipping and payment instructions. All information is transferred directly to the bank and encrypted for your security using the highest standards of security.


When your order has been received, a member of our Customer Service team will ensure that all the information contained in your order is correct. A member of our Customer Service team will then notify you  if there are any difficulties with your order.  Your order is prepared just in time for shipping.

We pride ourselves on the simplicity of this process, and best of all you will never be confronted with any hidden charges or fees. That's right, not a cent more than the final order value. We are the biggest Danish Sex Shop on the internet today serving thousands satisfied customers and we plan on staying that way!

So take your time, browse our collection, but most of all, enjoy yourself or even spoil yourself!

Shopping should always be this easy.

 

 

3. Will my order be in a plain discreet packaging?

 

All products are shipped discreetly in a nondescript package with absolutely no indication as to the contents. All orders are sent recorded shipping.

Regardless of the size or cost of your order, your goods will be dispatched in a box and will require your signature. We will email you your tracking number on the day of dispatch.



4. What payment methods do you accept?

 

In your card statement will show the method you used to check out. For example if you checkout with Hipay it will appear this “Hipay.com”



5. Do you accept paypal?

 

Yes we do accept paypal. When you are in our payment page in the upper place there is an option to choose your currency. Choose as a currency USD and this will bring up the PayPal option.

 

6. What Currency Do you accept?

 

All our products are priced in EUROS. However when you are at the payment page you can choose to pay with the currency of your choice.

 

7. Can I pay by any other payment methods?

 

For the time being we accept only credit cards and PayPal.

 

8. Is it safe to submit my credit card information on SOUTHAFRICAsexshop?

 

Absolutely, your credit card details are 100% safe using on of the payment methods of your choice. Unlike normal transactions on the internet where the clear text is held on the website, we use full 256-bit secure encryption, so no clear text is held on any website and only the bank authorizes your transaction through their secure server, we don't even see your card details.

 

9. What it will show on my credit card statement? Is the Billing discreet?

 

In your card statement will show the method you used to check out. For example if you checkout with Hipay it will appear this “Hipay.com”

 

10. Do you ship All Over South Africa?

 

Yes we ship all over South Africa. Just enter your exact shipping address in the checkout process.

11. Do you ship all over Europe? What are the exact locations you can deliver?

 

We currently ship to the following European destinations:  

Greece Belgium Albania
Cyprus France Germany
Ireland (Southern) Luxembourg Netherlands
Norway Portugal Spain
Sweden Switzerland Bulgaria
Croatia Finland Hungary
Denmark Austria Italy
Poland Portugal Romania
United Kingdom Czech Republic Slovakia

Just select the country and enter your exact shipping address in the checkout process. If your country is not listed in the above list then we are sorry but can't ship to your country.


12. What are the shipping costs and how long does it take my shipment to arrive?

 

Shipping Location Number of Days  Cost
Shipping all  over South Africa   6 - 10 Days 30 € Euros
European Countries 6 - 10 Days 15 € Euros
Rest of The World  6 - 10 Days 20 € Euros

 

13. What if I need my order urgently?

 

We have an express shipping method which costs more but the shipping time is faster. You will see these options when you are enter the checkout process. For example the express shipping shipping for South Africa is named Express shipping All over South Africa and so on. Keep in Mind that the express shipping shipping is allowed only for up to 2 kg. If your order’s weight is above 2 kg we will have to ship it through Normal shipping.

 

14. What if the product I order is out of stock?

 

You cannot order any out of stock products on our website, everything you can add to your basket is available to buy immediately. A lot of companies DO NOT hold stock the same as SOUTHAFRICAsexshop.com. We keep in stock more than 10,000 items at any given time.


 

15. What if I am not going to be in during the day or miss a shipping?

 

If you’re out when the postman passes, your postman will leave a card telling you to pick up your discreet package from the local sorting office.

 

16. What do I do if I receive the wrong products?

 

In the unlikely event that we have sent out the wrong order to you, please call us on +41 435080155 and we will rectify our mistake immediately. We will issue you with an address to return to us the products.


 

17. Can I track my order online?

 

Yes after we dispatch your order we will send you by your registered email a tracking number which you can use to track your order online.

 

18. What are the clothing sizes you provide? Is there any table to see all clothing sizes?

 

We have a clothing size table. You can see it below.

Clothing Size Charts

Female Size Chart


w

Bust

Cup Size

Waist

Hips

Dress Size

Small

32-34

A-B

23-25

34-36

6-8

Medium

34-37

B-C

25-28

36-39

10-12

Large

37-40

C

28-31

39-41

14

X-Large

39-41

C-D

30-32

40-42

16

1X

39-42

 

31-34

41-44

 

2X

43-45

 

35-37

45-47

 

3X

46-48

 

38-40

48-50

 

One Size

32-40

w

23-31

34-38

6-14

S/M

32-36

w

23-27

34-39

6-8

M/L

34-40

w

25-31

39-41

10-14


Men's Size Chart


w

Waist

Small

28-30

Medium

32-34

Large

36-38

X-Large

38-40

 

19. Are Batteries provided free of charge with the toys I buy?

 

All items that require batteries will receive them free of charge with your order. Use your item the second it arrives.

 

20. How to cancel an order?

 

Orders can’t be cancelled after we dispatched them.

 

21. What is your return & refund policy?

 

Product customer relations are important to us. However, because of the personal nature of our products an exchange or refund service is not available on all items. Please choose carefully before you buy.
If you are dissatisfied with your purchase please contact us within 14 days of you receiving your order and subject to our terms and conditions we may exchange it for an alternative product or refund the cost of your order (refunds are subject to a 5 Euros administration fee).

The goods must be unused. (We adhere to strict health and hygiene conditions)

The goods must be in their original condition & packaging.

Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. (We will give you an address where you can send us the products back.)

The goods must be received back within 14 days from the day you received your order.

Lingerie and clothing are non refundable and non exchangeable (except where there is a manufacturing defect).
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you at your cost.

 

22. Are children safe at SOUTHAFRICAsexshop.com?

 

The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children.


 

23. Do you have an Affiliate Program?

 

Yes we do provide an affiliate program and we offer up to 10% to affiliates that quality. If you are interested to join and have a site with at least 500 unique visitors a day  send us an email to affiliates@sexshopgravity.com

 

24. Do you have any physical Shop in South Africa where I can come and buy adult products in person?

 

No we don’t have a physical shop and the reason is simply because we want to keep our cost as low as possible which is passed to our clients and to provide a discreet shopping to our clients. The Internet is a great place for the general public to shop for adult products and we strive to be leaders in this field.

 

25. What can I do if I have more questions that I need answering and can't find here?

 

If you have more questions please don’t hesitate to contact us through your control panel. Just open a ticket and we will answer your questions as soon as possible.

 

 
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